FAQ
Frequently Asked Questions (FAQ)
Orders
How long does it take to process my order?
Orders are processed within 1–3 business days after payment has been confirmed.
Can I cancel my order?
Yes. Orders may be canceled before they have been shipped.
Once an order has been dispatched, cancellations are no longer possible. Please refer to our Refund Policy for return instructions.
Shipping
How long does shipping take?
Estimated delivery times are:
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United Kingdom: 5–10 business days
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Europe: 7–12 business days
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International: 7–15 business days
Please note that shipping times are estimates and may vary due to customs or carrier delays.
Can I track my order?
Yes.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 48 hours to become active.
Products
How do I choose the correct size?
Please refer to our Size Guide available on each product page before placing your order.
If you need additional assistance, feel free to contact our support team.
Are your products true to size?
Yes.
Each product is designed according to the measurements shown in its Size Guide. We recommend comparing the measurements with a garment you already own for the best fit.
Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available during checkout.
All payments are processed through trusted and encrypted payment providers.
Is my payment secure?
Absolutely.
Every transaction is encrypted using industry-standard security technology to protect your personal and payment information.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of receiving your order, provided the item is unused, unworn, and in its original condition.
For complete details, please see our Refund Policy.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and include photos of the product and packaging.
We will review your case and arrange an appropriate solution as quickly as possible.
Support
How can I contact MALVIRON?
You can reach our support team at:
We aim to respond within 24 business hours.
I still have a question.
If you couldn't find the answer you were looking for, please contact us.
Our team will be happy to assist you.